QUOTE:
We just would like to let you know that we are aware of the currently occurring issues regarding playing Crysis Multiplayer online. We are already in touch with Gamespy, EA and the world-wide server provider to resolve the problems. This topic has the highest priority for us now and we hope to come up with a solution as quickly as possible.


What we figured out so far already is that when you uninstall the MP Beta/SP Demo after you have installed the full version of Crysis your CD-Key might get removed accidentally. If this is the case please have a look at the workaround we provide further below. There is no guarantee that these work, but they have been helpful to many out there already.


Some workarounds that might fix the issue:


1. Enable Punkbuster


To be able to join any Punkbuster protected server you would need to enable it manually ingame.


1. Please start Crysis.
2. Go to Options -> Game Settings.
3. Set a mark at "Punkbuster Protection".
4. Click on "Apply" and confirm the change.


2. Update Punkbuster


To update Punkbuster please download the PBSetup.exe file from here. Execute the file and follow the instructions.


3. Do not use Crysis Beta Keys


Do not use the Crysis Beta Keys since they have been disabled. You still can login with this Key, but once you try to join a server the "Server Authentication Failed" error message pops up.


4. New InGame Account


1. To create a new ingame account please start Crysis.
2. Click on "Multiplayer" -> "Internet Game".
3. The login window pops up where you click on "New Account" and follow the
instructions.
4. If you have an automated login please delete the "Crysis" folder in "..\My Documents\My
Games\".
5. Afterwards you will be able to login manually to Multiplayer and thus create a new
account.


5. Re-Enter the CD-Key


1. First of all please go to "..\My Documents\My Games\" and delete the whole "Crysis"
folder.
2. On the Crysis DVD please open the folder "Tools" and double click on
"Crysis_code.exe".
3. If you have the download version you can find the .exe file here:
C:\ProgramData\Electronic Arts\EADM\cache\{number}\crysis_seX\tools
4. In the case you do not find the file use the windows search tool. Make sure you search
in hidden folders as well and search for "Crysis_code.exe".
5. Re-Enter your CD-Key in capital letters and click "OK" afterwards.
6. If you launch the game now everything should work as intended.


6. Add CD-Key manually to Registry


1. Windows XP: Start -> Run
2. Windows Vista: Start -> All Programs -> Accessoires -> run
3. Type in "regedit" (without "") and press Enter
4. Windows 32-Bit: Go to HKEY_LOCAL_MACHINE\SOFTWARE\Electronic Arts\Electronic
Arts\Crysis\ergc
5. Windows 64-Bit: Go to
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\Electronic
Arts\Crysis\ergc
6. Check if your CD-Key is available as value in the right window. If not double-click on
"(Default)" and type in the key without "-" and in capital letters.


We apologize for the circumstance and thank you for your patience.

Regards,

-alex